Refund policy

We have a 10- day return policy, which means you have 10 days after receiving your item to request a return. All returned items will be subject to a 35% non-refundable re-stocking fee. The remaining balance will be returned to the payment method used at checkout. Customer is responsible for all return shipping.

All parts orders will be subject to a 35% restocking fee. The remaining balance will be refunded via payment method used once item has been received and clears our return process. Customer is responsible for ALL return shipping costs including packaging.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Processing fees may be held from return payment to cover card and transaction fees that the dealer does not get back after a cancellation.

To start a return, you can contact us at orders@canyonlakemobile.com. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, your order will automatically be refunded to your original payment method minus any processing fees. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund. Please note as stated above all returns will be subject to a 35% non-refundable fee. 

Pre-Order Items
Items shown as "Available for pre-order" are not in stock. They will ship when they become available, by the expected date if one is shown on the product page.

When you place a pre-order, you check a box confirming that you understand it is a pre-order. By doing so, you agree that if you cancel a pre-order after purchase, a cancellation fee of 5% of the order total will apply. This 5% fee replaces the processing-fee-only refund described under Cancellations below; it is not charged on top of it.

Exception for shipping delays: if we cannot ship your pre-order by the expected date shown, or within 30 days of your order when no date is shown, we will notify you. You may then either agree to the new ship date or cancel your order for a full refund of your entire order, including shipping and card processing fees, with no cancellation fee.

Once a pre-order has shipped and been delivered, our standard return terms above apply, including the 10-day return window, the 35% restocking fee, and return shipping at your cost. Special orders, custom and made-to-order items, and the other non-returnable items listed below remain non-returnable.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any and all damages must reported within the 10-day period after arrival. Failure to report any damages within the 10-day receiving period will result in a denied claim or return. Images of damages must be sent with the request to cancel, not sending pictures with your request delays the return process. 

Exceptions / non-returnable items
Certain types of items may not be eligible for return such as custom products (special orders or personalized items),  We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item, we have a parts department here to help. 

Final Sale Items

Some items are final sale and are not eligible for return or refund. Final sale items include, but are not limited to:

  • Batteries, chargers and battery care products
  • Electrical components (controllers and solenoids)
  • Tires and wheels
  • Body parts (panels, bumpers, side trim, hoods, cargo beds and roofs)
  • Seats and seat kits (upper and lower seats, rear/flip seat kits)
  • Windshields, enclosures and covers
  • Engine parts (carburetors)
  • Fluids and paints
  • Refurb packages and complete carts
  • Clearance, special order and custom or cut-to-order items

Items that are final sale are marked on their product page. Canyon Lake Mobile reserves the right to designate additional items as final sale.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and re-purchase. Once an order has been delivered it can no longer be exchanged. 35% restocking fee may apply.

Cancellations  When an order is placed, our payment processor charges a non-refundable transaction fee on the amount collected. If an order is later cancelled, that fee is not returned to us. For that reason, cancellation refunds are issued for the order total less the actual processing fee charged on that transaction. This applies to all orders.

The fee depends on the card used and is typically 2.7% + $0.30 for standard credit and debit cards, or 3.3% + $0.30 for American Express and premium reward cards. The exact amount charged on your order is withheld — we do not add any additional cancellation or restocking charge. Pre-orders are the exception: see Pre-Order Items above.