Refund policy

We have a 10- day return policy, which means you have 10 days after receiving your item to request a return. All returned items will be subject to a 35% non-refundable re-stocking fee. The remaining balance will be returned to the payment method used at checkout. Customer is responsible for all return shipping.

All parts orders will be subject to a 35% restocking fee. The remaining balance will be refunded via payment method used once item has been received and clears our return process. Customer is responsible for ALL return shipping costs including packaging.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Processing fees may be held from return payment to cover card and transaction fees that the dealer does not get back after a cancellation.

To start a return, you can contact us at orders@canyonlakemobile.com. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, your order will automatically be refunded to your original payment method minus any processing fees. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund. Please note as stated above all returns will be subject to a 35% non-refundable fee. 

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any and all damages must reported within the 10-day period after arrival. Failure to report any damages within the 10-day receiving period will result in a denied claim or return. Images of damages must be sent with the request to cancel, not sending pictures with your request delays the return process. 

Exceptions / non-returnable items
Certain types of items may not be eligible for return such as custom products (special orders or personalized items),  We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item, we have a parts department here to help. Other items not eligible for return will include but not be limited to body panels, batteries, FINAL SALE items, and made-to-order items such as enclosures.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and re-purchase. Once an order has been delivered it can no longer be exchanged. 35% restocking fee may apply.

Cancellations  When an order is placed, our payment processor charges a non-refundable transaction fee on the amount collected. If an order is later cancelled, that fee is not returned to us. For that reason, cancellation refunds are issued for the order total less the actual processing fee charged on that transaction.

The fee depends on the card used and is typically 2.7% + $0.30 for standard credit and debit cards, or 3.3% + $0.30 for American Express and premium reward cards. The exact amount charged on your order is withheld — we do not add any additional cancellation or restocking charge.